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PROFESSIONAL EXPERIENCE:
- Guest Experience Manager and The Level Manager // Hotel Meliá Lloret de Mar ***** // March 2024 - Present
- Guest Experience Manager // Hotel Sol Milanos Pingüinos, Menorca // April 2023 - November 2023
- Guest Experience Assistant // Hotel Spa Porta Maris & Suites del Mar by Meliá // August 2022 - March 2023
- Logistics Technician - Store Administration at Tempe, Inditex Group // February 2022 - July 2022Receptionist at Tempe, Inditex Group // July 2021 - January 2022
- Intern as Activity Instructor // Alma Health & Fitness Gym (Alicante) // July 2020 - July 2021
- Training as Assistant Reception Manager // 4* Hotel Barcelona Condal Mar // November 2019 - March 2020
- Receptionist // 4* Hotel Barcelona Condal Mar // April 2018 - November 2019
- Receptionist Intern // 4* Hotel Meliá Granada // November 2017 - April 2018
- Social Animator // Hotel Club Cala Romaní (Palma de Mallorca) // June 2014 - September 2014
- Dance Instructor // Ramoni Dance School (Úbeda, Jaén) // September 2012 - March 2014
EDUCATION:
- Master's in Corporate and Strategic Communication in Collaboration with Atresmedia // International University of Valencia // November 2021 - March 2023
- Degree in Event Organization, Protocol, and Institutional Relations // UMH (Elche, Alicante) // 2014-2019
COMPLEMENTARY EDUCATION:
- Problem Solving // 25 hours
- Resilience // 25 hours
- Complaint Handling and Management // SEPE // 20 hours
- Team Management and Coaching // SEPE // 25 hours
- Personal Productivity // Google Actívate // 40 hours
- Web Positioning for Entrepreneurship // SEPE // 90 hours
- Community Manager // IDFO // 90 hours
- Course on Directed Activities in Gyms // Orthos // 200 hours
- First Aids // Orthos // 60 hours
- Training Program "Stay Safe With Meliá" // E-Meliá Platform // 12 hours
- ClickOn Operation // E-Meliá Platform // 2 hours
- SAP Fiori Application Operation // E-Meliá Platform // 2 hours
- Hotel Management in German // University of Seville // 400 hours
LANGUAGES:
- Spanish: Native proficiency
- English: Full professional proficiency
- French: Limited professional proficiency
- German: Basic proficiency (in progress, A2-B1)
SOFTWARE:
- Word, Excel, Power Point... (Office)
- Meets, Microsoft Teams y Zoom
- Microsoft Outlook y Gmail
- Navegadores Chrome, Firefox y Edge
- Webnode, Wix y Wordpress
- PMS Sihot and Ópera
- Meliá Switch, Sap Fiori, ClickOn
- SFI Compras y SFI Facturas